This morning I was fortunate to meet Chief Todd Axtell of the Saint Paul Police. He kindly set aside a few minutes to speak with me about my visit, which was great as I was able to let him know how fantastic his whole team have been. Everyone I have encountered has been welcoming and helpful, a credit to the department. There’s been a running joke since I arrived about an exchange visit to Edinburgh (think they’d need to charter a plane, so many folk are coming!) and if that happens I’ve a lot to live up to in the hospitality stakes!
Once we’d finished at Police HQ Rob took me to visit the staff at The Vitals App. Rob had told me about this App before I came out, but to hear about it (and see it work) first hand brought home just how useful it is.
Here’s a very basic rundown of how it works. The police download the 1st Responder app onto their staff mobile devices. Each officer then carries their device around with them as normal.
People with vulnerabilities, disabilities, mental health issues or their families/carers download their own app and create a profile. The profile gives the information that the person or family would want a police officer to know when dealing with them – so for example that the person is frightened by loud noises, or is calmed by a fidget spinner. You can add emergency contact details, and even things like video recorded messages from a loved one or the person’s favourite song. When you create a profile you get a beacon to carry around with you (on a lanyard or wristband for example) or if you use an Android phone that can double as your beacon.
So let’s say I’m having a meltdown in the middle of the street and someone calls the police. I have my beacon with me and I’ve created my profile on The Vitals App. The police officer who is sent to the incident has the App installed on their device. Once that officer gets within 80ft of me he or she is going to get a notification on their device of my profile. So before they’re even out the car they know my name, my emergency contact, any issues I have and most importantly how to calm me down.
I’ve heard countless examples this week of how this has worked in real life. Last night I heard the tale of an autistic lady who was driving home and always used the same route, however that night the road was blocked by an accident. She got so upset to have been taken out of her routine that an officer thought she was intoxicated and called for backup. Fortunately the lady had the App and the second officer was able to see her profile when he arrived and call her mother as directed. The mother then called the lady to explain that she needed to follow the officer and he would get her home safe. Problem solved without any hassle, no traumatic meltdown for the lady and no need for the officers to potentially have to restrain her.
That’s a simple outline of the App, it’s being developed in more and more ways – like turning it around so that a parent gets an alert if their child goes more than 80ft away from them. It just sounds like such a simple, easy way to help people to stay safe and prevent unnecessary incidents. It’s got to be emphasised firstly that even though officers might get a ‘ping’ on someone it doesn’t mean they have to stop and interact – they might just drive past them on the street. However that brings me to my second point: no information is stored on the officer’s phone. While I’m in range with my beacon they can see my profile, once I move away it’s gone. It can’t be used as a database to store information on all the people that officer has interacted with. It doesn’t work like that.
If you want to read more, the website is http://www.thevitalsapp.com . They were kind enough to give me a couple of beacons (and access to the App as it wasn’t available on the UK App Store!) so I can do a decent demo when I get home…


